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[SOLVED] Site has just disappeared!


  #1  
Old Mar 22, 2011, 05:44 PM
robobobo
 
23 posts · Mar 2011
Hey Guys,

I've been designing my site with Athaualpa for a couple of weeks now, all is going well until today.

I logged on to do a quick bit of work,literally added one more page to the site and to the menu, checked the site, all working fine and logged off

I go back later and the site takes ages to load, and then eventually it does and i'm met with a blank purple screen which is the background color or a blank white page and the site is just gone! In all browsers it fails to show, but the wordpress dashboard and athaualpa themes options are still there and working. Once I change the theme the site comes back, but as soon as I go back to athaualpa it dies

And I've deleted that one page that I made before things went wrong and that didn't work either

I've deleted and reinstalled athaualpa but nothings working, any ideas what the hell has happened?
I haven't added or updated any new plugins since the site was working perfectly - i even disabled them all

http://www.cowicklowltc.com/wordpress

Please help!

Last edited by robobobo; Mar 22, 2011 at 05:46 PM.
  #2  
Old Mar 22, 2011, 05:53 PM
juggledad's Avatar
juggledad
 
23,630 posts · Mar 2009
OSX 10.11.5 WP 4.x Atahualpa(all) Safari, Firefox, Chrome
you are running into the Suhiosin Issue. Check to see if your host made any changes and look at this thread if you are getting blank page with Atahualpa 3.6.x (Suhosin issue)
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  #3  
Old Mar 23, 2011, 06:54 AM
robobobo
 
23 posts · Mar 2011
Thanks for your reply,

I followed the instructions in this thread http://forum.bytesforall.com/showthread.php?t=12262
and added php.ini into the root folder.

As soon as I did that I got an error message when I tried to go onto the site and it also broke the wordpress dashboard

CGI Error
The specified CGI application misbehaved by not returning a complete set of HTTP headers.

Once I deleted the php.ini I was back to where I was

I also tried adding the code to my .htaccess file but nothing changed.....

Last edited by robobobo; Mar 23, 2011 at 07:03 AM.
  #4  
Old Mar 23, 2011, 07:11 AM
lmilesw's Avatar
lmilesw
 
10,174 posts · Jul 2009
Central New York State USA
The "fixes" wont' work with some hosts. I have one site that I have gone back to Atahualpa 3.5.3 because of issues but all of the others that have been upgraded to 3.6.4 work fine.
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  #5  
Old Mar 23, 2011, 07:14 AM
robobobo
 
23 posts · Mar 2011
Thanks I'll try an older version, but what I dont get is that the site was working perfectly until yesterday, what's the host suddenly changed that's caused this?

Could it to be do with php versions? I'm using 5.2.3
  #6  
Old Mar 23, 2011, 07:48 AM
robobobo
 
23 posts · Mar 2011
Ok so I changed down to Atahualpa 3.5.3 and now it's back up and running again,

But is there anyway I can import the settings that I saved from Atahualpa 3.6, i've tried doing it and I'd rather not have to go change it all manually again

I've also tried reimporting those settings on Atahualpa 3.6.x to see if I could just read them off the options panel and copy them into 3.5.3 but that's not working either, nothing seems to be changing

I've attached the file
Attached Files
File Type: txt ata-wwwcowicklowltccom-20110322.txt (17.8 KB, 344 views)

Last edited by robobobo; Mar 23, 2011 at 07:57 AM.
  #7  
Old Mar 23, 2011, 08:02 AM
lmilesw's Avatar
lmilesw
 
10,174 posts · Jul 2009
Central New York State USA
Installing 3.5.3 should have picked up the theme settings from 3.6.4. The only thing you would have had to do is move the images to the 3.5.3 images folder.

With regards to what happened you would have to check with your host to see if they made any changes. Other than that it would have to be something you did but it doesn't look like you did anything so that would mean the host is probably the culprit.
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  #8  
Old Mar 23, 2011, 08:04 AM
robobobo
 
23 posts · Mar 2011
No that wasn't the case as I had deleted all the settings while trying to figure out why the theme wasn't working in the first place so there's no settings for it to pick up.

I've no tried even importing the theme settings that come with atahualpa "round,adsense" etc.... but these aren't even working, an error message comes up saying that these aren't valid atahualpa theme files!

I really need to get this sorted asap and there's a lot of settings and code that I can't remember that I need to get back into the theme that's in that settings file

I've even exported one from the fresh install, and then tried to reimport it and it says it's not a valid settings file!

Last edited by robobobo; Mar 23, 2011 at 08:06 AM.
  #9  
Old Mar 23, 2011, 08:06 AM
juggledad's Avatar
juggledad
 
23,630 posts · Mar 2009
OSX 10.11.5 WP 4.x Atahualpa(all) Safari, Firefox, Chrome
I just downloaded your settings and, using 3.5.3 was successfully able to import it
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  #10  
Old Mar 23, 2011, 08:12 AM
robobobo
 
23 posts · Mar 2011
Well it's definitely not working for me, it wont import anything,

Gonna try a fresh install of athaualpa and see what happens
  #11  
Old Mar 23, 2011, 08:18 AM
robobobo
 
23 posts · Mar 2011
Nope still not working!

What's going on! Before it did work but ever since I've had this trouble it's stopped..
  #12  
Old Mar 23, 2011, 08:23 AM
lmilesw's Avatar
lmilesw
 
10,174 posts · Jul 2009
Central New York State USA
It again seems like something must have happened at your host. It appears you are on a Windows server which in my experience is less than ideal for WordPress sites. Most are on Apache servers. Again you should check with your host for any changes they may have made.
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  #13  
Old Mar 23, 2011, 08:27 AM
robobobo
 
23 posts · Mar 2011
I really hope it's not, this is just so irritating. It's not my own host, but I know it's a windows server alright and I had a nightmare of a time trying to get wordpress on it for my client. And now this, things really aren't going well for me

Is there anyway I can view the settings file and change it all manually? I need to figure out what settings I had again

Or is there a folder that I can manually upload the settings file?
  #14  
Old Mar 23, 2011, 09:22 AM
lmilesw's Avatar
lmilesw
 
10,174 posts · Jul 2009
Central New York State USA
It would seem your best bet is to import the settings into a dummy 3.5.3 site on a non Windows server and just have the two sites open at the same time so you can cut and paste from one to the other.
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  #15  
Old Mar 23, 2011, 09:25 AM
robobobo
 
23 posts · Mar 2011
Yes that's what I had to do in the end, just finished it now

However Athualapa 3.5.3 doesn't have the new overlay header image section that 3.6 has, and that's an essential thing that I need!

I've tried copying the code from the 3.6 one from the overlay header image box and put it in the style&edit header area in 3.5 but the logo appears below the images instead of on top of them as I so desperately need
http://www.cowicklowltc.com/wordpress/

This was the code I used

<div id="header_logo_overlay">
<img alt="logo" src="http://cowicklowltc.com/wordpress/wp-content/themes/atahualpa353/atahualpa353/images/logo175x175.png" title="Logo" class="alignnone" width="140" height="140" />
</div>
  #16  
Old Mar 23, 2011, 09:57 AM
robobobo
 
23 posts · Mar 2011
and just to inform you,

I called up the host and they ran a check for the Suhosin issue and they said there was nothing to do with that

Also told me that nothing had been changed on the server for quite a long time so it couldn't have been that and must be something to do with the theme!

This is extremely irritating but if I can get this issue mentioned with the logo above i'll be sorted

Please help me!
  #17  
Old Mar 23, 2011, 10:44 AM
lmilesw's Avatar
lmilesw
 
10,174 posts · Jul 2009
Central New York State USA
For you logo try adding the following to ATO>Add HTML/CSS Inserts>CSS Inserts. This worked in my tests.
HTML Code:
#header_logo_overlay {
    position: absolute;
    top: 13px;
}
__________________
~Larry (CNY Web Designs)
This site should be a membership site since it so full of good stuff.
Please consider donating which gives you access to even more good stuff.
  #18  
Old Mar 23, 2011, 10:51 AM
robobobo
 
23 posts · Mar 2011
You my good man are a genius!

Thank you so so so very very much! I'm externally grateful to you! I just hope this is all I have to do now!

I may send a little donation your way when I can

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