Hello,

I have been building a website and using the Atahualpa interface for the last months.

this week, the autosave feature did not work. When I opened the autosave, no codes or text were shown, so I could not update the autosaved version because there was nothing else than the title of the subject page.

I have tried to solve this through the support section, but it did not work either. there was no way of sending a support request. So, finally, with the hope it could help, I updated the new version (the last one) of Atahualpa, as the system had been showing the request for weeks. Immediately, the website has changed: my image, the menu bar… everything has disappeared.

No one has answered to my support requests and I NEED TO COME BACK TO THE OLD VERSION without losing more time (I've lost hours with this). My website header image is lost, as well, it is not even in the library.

I need the last version to be back and the features for which I am paying each month to work properly. It seems that Atahualpa is not the best choice.

Thanks and I am waiting for your answer and assistance.

There a several threads about the header in the latest version (3.7.13) along with the solution.
Did you search the forum?

Hello,

Thank you for your answer. But my question is: how can I get back to my former website?¿???? I've lost NOT ONLY my header, but also the menu bar and several features with Atahualpa do not work.

I would like to know who is in charge of this. I am paying every month for having this troubles now. My website is going to be checked by an evaluator on Monday, and precisely today it turns up that this happens, with not a single link or option to ask for advise. This is very strange to me, specially because from wordpress I got a quick response, telling me that the Atahualpa providers would be able to solve this.

I bought an image. I am not prepared to lose it because of the upgrade and the simple question is, how can I undo all this changes and not lose the many hours work I did with the configuration of the menu??

Fabulous to see that, in addition, the header area can't be modified. Actually, nothing can be modified in the appearance. Look at the only page displayed, whichever it be the option in the appearance I try to select:


Anybody has any experience in contacting directly to someone for assistance for this type of problems? Shall I insist through wordpress or is there any way through the theme support option???

Go to ATO->header configuration and hit SAVE. Do the same for center area and footer

Thank you. But as I say, none of the options is working. I can't click and open the Header Configuration area. Please, see the screenshot I attach… it is the only screen I can see and open, none of the options in the Appearance menu works...