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Wordpress Themes - WP Forum at BFA » WordPress Themes » Atahualpa 3 Wordpress theme » Plugins & Atahualpa »

Web page broken after memory error and cache plugin install


  #1  
Old Mar 19, 2011, 10:23 PM
sofasurfer
 
14 posts · Mar 2011
Web page broken after memory error and cache plugin install

Using Wordpress, Atahualpa theme and NexGen Gallery plugin.
I uploaded some images and got this error...

Fatal error: Out of memory (allocated 53739520) (tried to allocate 16189952 bytes) in /home/bwphoto/public_html/wp-content/plugins/nextgen-gallery/lib/gd.thumbnail.inc.php on line 182

I contacted Hostgator chat and they told me to install WP SUPER CACHE and W3 TOTAL CACHE. The Super Cache was complicated and after install them both my images will not upload and the images I have will not display properly.

Chat told me they could not install these for me and I would have to do it myself. Seems to me that when a host sells you a product they aught to install the plugins to make it functional.

Looks like I have to wipe it all out and start from scratch because most of my posts are getting NO responses from people who might be able to help. I've been using 3 different forums and Wordpress people just do not want to help people.
  #2  
Old Mar 19, 2011, 11:11 PM
lmilesw's Avatar
lmilesw
 
10,176 posts · Jul 2009
Central New York State USA
I doesn't seem like you should be getting out of memory errors with uploading images. How big were the images? What version of WordPres and Atahualpa?
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  #3  
Old Mar 20, 2011, 04:56 AM
juggledad's Avatar
juggledad
 
23,765 posts · Mar 2009
OSX 10.11.5 WP 4.x Atahualpa(all) Safari, Firefox, Chrome
Actually you could be running out of memory, it depends on how much memory you have been allocated by the host and they are the only ones that can up it. Some hosts allow you to create a php.ini file to increase the amount of memory, others do not. Lots of the 'cheap' hosts have restrictions.

wordpress uses some memory, atahualpa uses some memory, each plugin uses some memory and in addition, the system can be set to prevent uploads beyond a certian size. You can only reduce the number of plugins you are using, convince the host to up the amount of memory that you are allowed to use or switch hosts to one that gives you more memory.

I have to defend the host when they say you have to install the plugins. They did not sell you WordPress because it is free. They might have an install script for it for your convience, but there are thousands of plugins available. Should they be responsible for all of them?

So call them, or see if they have an FAQ about upping the amount of memory that PHP is allowed to use.
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  #4  
Old Mar 20, 2011, 07:10 AM
sofasurfer
 
14 posts · Mar 2011
According to them the situation is as it is because they are a shared host and they do not allocate adequete memory. Therefore I need to create a cache on my site. That may not be the exact terminology they stated but its the general idea. My point is that if they are going to require a cache to use their site as a normal person would use it, then they should make adding the cache a doable thing for beginners. They also said I would have to use older plugins. Now I have to figure out how to install omly old plugins. O crap! you think I have not already been more confused than I can bare. Just what I need is more confusion.
  #5  
Old Mar 20, 2011, 07:36 AM
lmilesw's Avatar
lmilesw
 
10,176 posts · Jul 2009
Central New York State USA
Some of what you are saying seems odd to me. Like using older plugins. Could you supply
  • Version of WordPress
  • Version of Atahualpa
  • How many plugins do you have installed
  • Which of the Hostgator packages are you using
  • It would also be good to see a list of the plugins you are using
  • Link to the site
__________________
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This site should be a membership site since it so full of good stuff.
Please consider donating which gives you access to even more good stuff.
  #6  
Old Mar 20, 2011, 08:01 AM
sofasurfer
 
14 posts · Mar 2011
Thanks for taking an interest. I hope you can help me out a little. Heres the info.

Hostgator-Baby Plan
WordPress 3.1.
Atahualpa 3.6.4
Plugins that I did not install-Akismet, Hello Dolly, Jetpack
Plugins I did install-Catablog, NexGen Gallery, Scissors
After getting the memory problem I also installed W3 Total Cache. WP Super Cache is also supposedly required but I do not have it yet as it is to complicated.
Site- www.early1900photos.com

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