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[SOLVED] Newly Updated Logo Keeps Disappearing


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  #1  
Old Nov 14, 2011, 10:32 AM
Metatron6
 
5 posts · Nov 2011
[SOLVED] Newly Updated Logo Keeps Disappearing

Hello,

I have searched the forums, but do not see a thread addressing my concern. It is likely something extremely simple, but I am a novice (I have taken over website maintenance for our business website). Everything is set up fine, but I am having difficulty updating the logo now that the business name has changed. I have deleted the old logo, used FTP to upload my new image, changed the logo name in Theme Options and saved my change. When the site is viewed while logged into the dashboard, the new logo is there. Once logged out of the dashboard, there is no logo and the logo area shows no image available (the red "X" in the left hand, top corner). Thanks in advance for any help.
  #2  
Old Nov 14, 2011, 11:12 AM
juggledad's Avatar
juggledad
 
22,382 posts · Mar 2009
OSX 10.8.5 WP 3.8.x Atahualpa 3.7.x Safari 6.x Firefox 25 XP
what version of Atahualpa and WP?
What is the URL?
Check the file permissions
make sure there are no blanks in the file name
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  #3  
Old Nov 14, 2011, 12:01 PM
Metatron6
 
5 posts · Nov 2011
I am currently using Atahualpa 3.5.3 and WordPress 3.2.1.

The url is http://www.bhbrealestate.com/

I am not sure what exactly is meant by permissions (I am showing my ignorance).

There are no spaces in the file name (BH-Logo2.png).

Thanks again.
  #4  
Old Nov 14, 2011, 12:31 PM
juggledad's Avatar
juggledad
 
22,382 posts · Mar 2009
OSX 10.8.5 WP 3.8.x Atahualpa 3.7.x Safari 6.x Firefox 25 XP
what do you have set at ATO->Style & edit HEADER AREA->Show Logo Image??
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  #5  
Old Nov 14, 2011, 01:50 PM
Metatron6
 
5 posts · Nov 2011
At ATO->Style & edit HEADER AREA->Show Logo Image, I have the image file name that I have uploaded: BH-Logo2.png. I replaced the previous image file name that had been there, deleted the old image from the server via FTP, uploaded the new image to the same folder using FTP and saved my new ATO setting from the dashboard. What is confusing me, is that it shows the logo while logged in (so I assume the image location and ATO settings are correct) and not once logged out.
  #6  
Old Nov 14, 2011, 02:27 PM
juggledad's Avatar
juggledad
 
22,382 posts · Mar 2009
OSX 10.8.5 WP 3.8.x Atahualpa 3.7.x Safari 6.x Firefox 25 XP
the image that is being used ion the page is
HTML Code:
http://www.bhbrealestate.com/wp-content/themes/atahualpa353/images/BHB-Logos-wide-2c-v2.jpg
Has anyone made any changes to the theme code?
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